1. Payment Policy

1.1 Booking deposit

30% of the cost of the rental is required to reserve rental dates. The booking deposit is the amount to be paid by the tenant when booking the cottage. This step allows you to block the rental dates to your unique reservation.

1.2 Balance

The remaining balance, 70% of the cost of the rental, must be paid 30 days before your arrival date.

Please note: If your reservation is made in less than 30 days, the total amount of the booking and the deposit will be required at the time of booking.

1.3 Security Deposit / Security

A security deposit of a minimum of $ 500 will be retained on your credit card in case of breakage or damage. Prior to arrival, you will receive a security deposit request, the amount of which was mentioned when you made your reservation. Please fill in the requested information within 48 hours of receiving the email. In the event of a minor breakage, an amount equal to the value of breakage or damage will be taken if necessary. The deposit may be higher than the amount above, if the owner requests it.

2. Modification and cancellation policy

2.1 Modification of a reservation

It may happen that your plans change, we are aware of this and this is how we allow the modification of a reservation within 30 days before the rental date.

If this is a change to the reservation dates: we will first have to check if these dates are still available before you confirm the change.

If this is a change of resort: you finally had a crush for another cottage, we will also check if the other desired cottage is available on the dates you want, before you confirm the change.

Important: No modification can take place in less than 30 days before the planned rental date.

2.2 Cancellation of a reservation

A cancellation made more than thirty days prior to the rental date will result in the loss of the 30% deposit as damages.

Cancellations made less than 30 days prior to rental will result in the loss of all monies collected to date. Only the security deposit for breakage and damage will be refunded to tenants.                       

3. Policy in case of breakage and damage

In the event of a major break in the cottage or a situation that makes it impossible to occupy the house, the tenant is reimbursed 100% or relocated to an equivalent chalet, depending on availability. No additional amount will be granted to the tenant.

In the event of a breakage or damage occurring during the rental of the cottage by the tenant, the latter must inform www.monsieurchalets.com. In case of major doubt or confirmation of the tenant's liability, the deposit will be fully retained and returned to the owner to compensate.

4. Cabin occupation policy

The tenant must leave the premises in the same condition as on his arrival. Additional cleaning and spa maintenance fees may be retained if the cleanliness and usage instructions are not followed.

It is strictly forbidden to smoke inside a cottage. In case of reasonable doubt, the security deposit will be fully withheld and returned to the owner for damages.

The CITQ is mandated by the Minister of Tourism of Quebec to administer the official classification of seven categories of tourist accommodation establishments. This establishment is visited by the CITQ every 24 months.

The classifier visits the establishment and, using hundreds of strict and objective criteria, rates:

• The quality of physical facilities (bedroom, bathroom, common areas, outside, etc.);
• Its appearance;
• Its cleanliness.

The classifier also looks at:

• Services offered;
• Certain environmental considerations.